Users are delivered in a chosen way in FlexWhere. It could happen that a user is not visible.
This can have a number of causes.
One part that is supplied with the user data is the username. A user will not be visible if the username used to log in does not match the supplied username.
When a SCIM link is used to provide user data, 4 scenarios are possible in which a user is not visible.
- A new user is not synchronised with Azure and only exists in the local Active Directory;
- A new user is in a group of users that is not synchronised with FlexWhere;
- The link between the Active Directory and Azure fails;
- An outage has occurred so that the post call of a new user never reached FlexWhere.