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Why have users disappeared?

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Users may disappear from FlexWhere. That’s because the list of users is refreshed every 24 hours.

The list of users comes from the organisation’s Active Directory (AD). If a user is removed from the AD, the user will no longer be available in FlexWhere after the initial data refresh.

In order to get a user back into FlexWhere, the AD needs to be changed.

Updated on 10-06-2020

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