A user in FlexWhere cannot be found for several reasons.
- The user is anonymous.
When the ‘hide me’ feature is selected by a user, the user cannot be found.
- The user is not included in the Active Directory.
If a user is not in their organisation’s Active Directory or upload file, they will not be visible in FlexWhere. Your organisation’s FlexWhere administrator can verify that.
- All users are anonymous.
In the Control Centre, each organisation can change the setting (show users) with regard to anonymity.