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Why can’t I be found?

A user in FlexWhere cannot be found for several reasons.

  • The user is anonymous.
    When the ‘hide me’ feature is selected by a user, the user cannot be found.
  • The user is not included in the Active Directory.
    If a user is not in their organisation’s Active Directory or upload file, they will not be visible in FlexWhere. Your organisation’s FlexWhere administrator can verify that.
  • All users are anonymous.
    In the Control Centre, each organisation can change the setting (show users) with regard to anonymity.

Read also: Why am I anonymous?

Updated on 18-02-2021

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