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How do I create a support ticket?

A question, comment or feature request for FlexWhere can be created as a support ticket.

Our support team is available for free to all FlexWhere users. The team can be reached via support@flexwhere.com or by telephone +44 (0) 20 3868 1867.

In order to help you as best as possible, we ask you to include the following information in the email:

Basic information:

  • Your own name;
  • The name of your organisation;
  • The phone number we can reach you on.
  • What is the desired functionality?
  • What is the purpose of the functionality? (Please describe extensively with examples)
  • For which role within FlexWhere does the desired functionality serve?

  • What’s the problem?
  • What are the consequences of the problem?
  • What role within FlexWhere is the problem relevant?

Additional information that may come in handy:

  • Name of the building?
  • What floor is it about?
  • What is the employee’s name?
  • What is the device name?
  • What type of device(s) is involved?
  • What is the workplace ID?
  • What operating system is it about?
  • Do you have a screenshot of the problem?
  • What version number are you using?

After you send an email, you will receive an automatic confirmation reply from Dutchview, the company behind FlexWhere. In the subject of that email, your unique ticket number will be provided. This number can now be used for communication with the Support team.

Read also: What is my version number?

Updated on 05-01-2021

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